FAQ's
HOW DO I PLACE AN ORDER?
You can log on to our website: www.qbik.in or place orders via Instagram (direct message).
For assistance, please call/WhatsApp us on +91 8448553124 or email us at info@qbik.in Alternatively, you can also visit our Flagship Stores:
Delhi:
Shed #6 The Dhan Mill, 287–288, 100 Feet Road, Chhatarpur Hills, Pocket D, New Delhi 110074
Store Timings: 11:30 AM to 7:30 PM, open all 7 days
Contact: Womenswear +91 9354293557, Menswear +91 7011356697
Hyderabad:
8-2-608/20, Road No. 10, Banjara Hills, Hyderabad ‑ 500034
Store Timings: 11:30 AM to 8:00 PM, open all 7 days
Contact: Womenswear +91 9315101554, Menswear +91 8860643188
HOW DO I MAKE PAYMENT?
Payments can be made via Visa, MasterCard, American Express, Maestro cards, or bank transfers.
To pay via net banking or cash, contact us at +91 8448553124 or info@qbik.in.
Note: Cash on Delivery is not available. For Delhi/NCR, we can send a runner for cash collection or you may drop it at the store.
HOW DO I KNOW MY SIZE?
You can refer to our standard size chart on the product page. We recommend sending your measurements after placing an order.
For questions, contact us at +91 8448553124 or info@qbik.in
WHAT IF MY SIZE DOES NOT MATCH WITH THE SIZE CHART?
Don’t worry! Our products are made-to-measure. Send us your measurements post-order and we’ll tailor it for you.
Questions? Call +91 8448553124 or email info@qbik.in
CAN I CUSTOMISE AN ORDER?
Yes, customisation like color changes or adding sleeves is possible.
Reach out at +91 8448553124 or info@qbik.in
DOES THE PRICE CHANGE FOR A CUSTOMISED ORDER?
The price remains the same for designs as shown on our website. Additional customisation (e.g. color/sleeve changes) may incur extra charges.
For sale items, customisation will be charged extra.
Contact us at +91 8448553124 or info@qbik.in
CAN I REQUEST A COLOR CHANGE?
Yes, if feasible. Some styles look best in their original colors. If you'd still like to change, contact us at +91 8448553124 or info@qbik.in
ARE WEBSITE COLORS ACCURATE?
Our products are hand-dyed and photographed under standard lighting. Slight color variations may occur due to screen differences or fabric textures.
HOW DO I TRACK MY ORDER?
To track your order, contact us on +91 8448553124 or email info@qbik.in We’ll share your courier tracking number upon request.
WHAT IS THE DELIVERY TIME FRAME?
Made-to-measure outfits take 30–45 business days. Ready-to-ship items take 7–10 working days. Delivery times vary by location.
Urgent orders? Contact info@qbik.in or WhatsApp +91 8448553124.
WHAT ARE YOUR DELIVERY OPTIONS?
You can pick up your order from our Delhi/Hyderabad stores, or we’ll ship it to your address.
HOW DO I GET MY OUTFIT ALTERED?
We provide a 2–3" margin. Minimal alterations may be required. Alterations are free within 30 days of delivery. After that, charges apply.
Shipping charges are the customer’s responsibility.
Contact +91 8448553124 or info@qbik.in for help.
HOW MUCH TIME DO ALTERATIONS TAKE?
It depends on the extent of alteration. We’ll share a timeline after consulting our production team.
Contact +91 8448553124 or info@qbik.in
WHERE DO I SEND ITEMS FOR ALTERATION?
Please send items to:
Qbik, Shed #6 The Dhan Mill, 287–288 100 Feet Road, Chhatarpur Hills, Pocket D, Dr. Ambedkar Colony, Chhatarpur, New Delhi – 110074
Phone: +91 8448553124
We do not arrange pickups. Shipping charges must be paid by the client.
I BOUGHT FROM A MULTI-BRAND OUTLET. CAN I GET ALTERATIONS?
Please reach out directly to the multi-brand outlet for any alterations or queries.
WHAT IF I ORDER MULTIPLE PRODUCTS?
Orders are shipped together when all items are ready. To receive some earlier, contact info@qbik.in or +91 8448553124.
I DON'T LIKE MY PRODUCT. IS THERE A REFUND POLICY?
All items are custom-made. If you are unhappy, contact us—we’ll try to help.
However, we follow a strict no refund, exchange, or cancellation policy.
NEED HELP DECIDING WHAT TO BUY?
Contact us at +91 8448553124 or info@qbik.in You can also use the website’s chat button for live assistance from our fashion consultant.